Classes are based on a consistent schedule (like a sport or dance class), and are booked when you become a Lit Up Literacy client.  If you ever need to make permanent changes to this schedule in the future, this is dependent on availability and you will need to contact admin@litupliteracy.com to see if there are other options.

Our fee structure works like sports/dance classes or university tuition, but the difference is we break it into convenient monthly payments. You pay a consistent monthly rate regardless of holidays, closures, or varying number of class days in that month (you could have 3, 4, or 5 sessions in a month).

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Rates are based on total open days over a 3-month term, ensuring 10-11 classes (once weekly) or 21-22 (twice weekly). Some months have 3-4 sessions; others 5, but totals even out.​

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Key benefits:

• Predictable budgeting for families.

• Lower per-class cost than hourly billing.

• No long-term commitment as you pay only for active months.

• If a tutor is ill/absent, we will make-up the class

• There may be options to reschedule if you have a conflict arise (see below for details).

Cancel anytime via the booking portal. If your tutor's schedule has an open slot that same month (no make-up credit needed), feel free to reschedule there. Availability depends on other families' cancellations, so it works best when there's room.
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What to Expect:

• No make-up credits or refunds for these cancellations.

• Non-emergency reschedules (like vacations, sports, or events) aren't always possible, please choose what fits your priorities.

• We encourage steady attendance for the best progress, but understand life happens. If no slot opens up, that class time is lost.

Emergency Cancellations (<12 hours): See policy below

These are for true emergencies like illness.  You can cancel via the booking portal, and you'll automatically get a make-up credit (max 2 per term).
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How Credits Work:

• Redeem within 90 days for an extra session.  This can be either any open time you see that works for your student, or wait for a make-up day (we will announce these as needed).

• We recommend booking right away if possible, while actively enrolled in a tuition-paid month.

• It's your responsibility to use them before expiry.  There are no refunds for unused credits, even if pausing or ending services.

• We announce make-up days as needed to make this easy!

We prioritize spots for families as dedicated as we are. If patterns emerge like frequent optional cancellations, repeated no-shows or lateness, or delayed payments, we may pause classes or terminate the tutoring relationship. Affected students go to the end of our waitlist until consistent priorities align.
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Lit Up Literacy is passionate about helping every child reach their reading potential. We partner best with families who share that focus.
 

Students arriving after the scheduled start time are considered late. Tutors wait 15 minutes and contact parents by email or text. If the student doesn't join within that window, it's a no-show and the class ends.
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You're responsible for payment on no-shows. No discounts, refunds, make-up credits, or reschedules apply unless you've contacted us or your tutor first.
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Can't use the portal? Email admin@litupliteracy.com.

Payment is due at the beginning of each month for the classes scheduled in the upcoming month.  An automatic 5% discount will be applied to each invoice for on-time payment.  If payment is not received within 7 days invoice, the client will be required to pay the full price for that month.​

Clients will receive invoices and can make payments in their home currency. Monthly tuition will be set and communicated to you when you first sign up.

A client may cancel Lit Up Literacy services at any time before the next billing period (the 1st of the month). Services will continue until the end of the paid month. No refunds will be provided for termination of services before month-end.

Basketball try-outs conflict: Ethel's mom cancels (12+ hours notice) and finds an open slot. Class rescheduled successfully!

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Family party conflict: No fitting slot available, but Ethel skips tutoring. Class lost, but family enjoys the event.

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Child sick: Milton's dad cancels last-minute via portal. Gets make-up credit, books it later.

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Work emergency: Percival's parents cancel last-minute and get credit, but choose not to book on the make-up day. They accept the choice that worked for their family.