Classes are based on a consistent schedule (like a sport or dance class), and are booked when you become a Lit Up Literacy client.  If you ever need to make permanent changes to this schedule in the future, this is dependent on availability and you will need to contact admin@litupliteracy.com to see if there are other options.

Our fee structure works like sports/dance classes or university tuition, but the difference is we break it into convenient monthly payments. You pay a consistent monthly rate regardless of holidays, closures, or varying number of class days in that month (you could have 2 - 5 sessions in a month if you take 1 session a week, or 4-10 if you take 2 sessions a week).

​

Rates are based on total open days over the academic year, ensuring 35 classes (once weekly) or 70 classes (twice weekly). Some months have 3-4 sessions; others 5, but totals even out.​

​

Unlike a typical tuition structure, however, you only need to commit month by month.  Let us know before the next month/invoice you are ready to be done, and you owe nothing.

​​

Key benefits:

• Students who attend consistently get maximum benefits.

• You're paying for the month, so you are more likely to prioritize attendance.

• Predictable budgeting for families.

• Lower per-class cost than hourly billing.

• No long-term commitment as you pay only for active months - you do not need to drag on tutoring if your student is ready to move on!

​

Downsides:

• Some months it feels like you are paying more for fewer sessions.  Remember, you're paying a monthly equalized payment, not just for the sessions in that month.

• Depending on which month you terminate your tutoring, you may pay "more per class" than if you attend the whole year, or you may pay a bit less.

• You are committed to attend during your scheduled time each week, but sometimes other events may be a priority for your family.  You may lose the class if you choose not to attend your regularly scheduled sessions.

​

Important Considerations

• If a tutor is ill/absent, we will make-up the class or provide a credit on the next invoice.

• We know life happens, and literacy remediation can not take priority over all of life's important events.  You may be able to reschedule a class, depending on your tutor's availability.

Cancel 24 hours or more prior to the start of class in the booking portal. If your tutor's schedule has an open slot that same month (no make-up credit needed), feel free to reschedule your class. Availability depends on other families' cancellations, so we cannot guarantee rescheduling for "optional" cancellations. 
​

What to Expect:

• No make-up credits or refunds for these cancellations.

• Non-emergency reschedules (like vacations, sports, or events) aren't always possible, please choose what fits your priorities.

• We encourage steady attendance for the best progress, but understand life happens. If no slot opens up, that class time is lost.

Emergency Cancellations (<18 hours before class start): See policy below

These are for true emergencies like illness, injury, or death in the family.  You can cancel via the booking portal, and you'll automatically get a make-up credit (Maximum of 5 in the academic year which is September - June).
​

How Credits Work:

• Redeem within 90 days for an extra session.  This can be either any available time that works for your student, or wait for a Make-Up Day (see the public calendar for planned Make-Up days).

• We recommend booking these as soon as possible after your cancelled class, so you don't forget

• Make-up credits can only be used in a month when a student is actively enrolled (a tuition-paid month).

• It's your responsibility to use them before expiry.  There are no refunds for unused credits, even if pausing or ending services.

We prioritize spots on our student roster for families as dedicated as we are. If patterns emerge like frequent, optional cancellations, repeated no-shows, excessive lateness, or repeated delayed payments, we reserve the right to pause classes and/or terminate the tutoring relationship. Affected students go to the end of our waitlist the family is able to prioritize remediation.
​

Lit Up Literacy is passionate about helping every child reach their reading potential. We partner best with families who share that focus.
 

Students arriving after the scheduled start time are considered late. Tutors wait 15 minutes and contact parents by email or text. If the student doesn't join within that window, it's a no-show and the class ends.
​

You're responsible for payment on no-shows. No discounts, refunds, make-up credits, or reschedules apply for those who have not cancelled the class or contacted the tutor prior to the start of the class time.
​

Can't use the portal? Email admin@litupliteracy.com.

Payment is due at the beginning of each month for the classes scheduled in the upcoming month.  An automatic 5% discount will be applied to each invoice for on-time payment.  If payment is not received within 7 days invoice, the client will be required to pay the full price for that month.​

Clients will receive invoices and can make payments in their home currency. Monthly tuition will be set and communicated to you when you first sign up.

A client may cancel Lit Up Literacy services at any time before the next billing period (the 1st of the month). Services will continue until the end of the paid month. No refunds will be provided for termination of services before month-end.

Basketball try-outs conflict: Ethel's mom cancels (12+ hours notice) and finds an open slot. Class rescheduled successfully!

​

Family party conflict: No fitting slot available, but Belinda skips tutoring. Class lost, but family enjoys the event.

​

Child sick: Milton's dad cancels last-minute via portal. Gets make-up credit, books it later.

​

Work emergency: Percival's parents cancel last-minute and get credit, but choose not to book on the make-up day. They accept the choice that worked for their family.